Terms and Conditions

Terms & Conditions

Last Updated: July 28, 2026

Welcome to GIANT KOMODO. By booking a tour or using our website, you agree to the following Terms & Conditions. Please read them carefully before making a reservation.

1. Booking & Confirmation

  • All bookings are subject to availability.
  • A booking is confirmed only after we receive the required deposit or full payment and send a confirmation email.
  • Please ensure that all personal information provided during booking is accurate and complete.

2. Payment Policy

  • A deposit may be required to secure your reservation.
  • The remaining balance must be paid before the tour departure or upon arrival, depending on the agreed booking terms.
  • Payments can be made via bank transfer, online payment, or other approved payment methods.
  • Any bank transfer fees or payment processing charges are the responsibility of the customer unless otherwise stated.

3. Cancellation & Refund Policy

By the Customer

  • More than 30 days before departure: Full refund minus any bank or transaction fees.
  • 15–30 days before departure: 50% cancellation fee.
  • Less than 15 days before departure: No refund.
  • No refunds will be provided for no-shows, unused services, or early departures.

By GIANT KOMODO

If we cancel a tour due to operational reasons, severe weather, or unforeseen circumstances, guests will be offered:

  • A full refund, or
  • An alternative tour or departure date, subject to availability.

We are not responsible for additional expenses such as flights, hotel reservations, travel insurance, or other personal travel costs.

4. Changes to Itinerary

Tour itineraries may be modified due to:

  • Weather conditions
  • Sea conditions
  • National Park regulations
  • Safety concerns
  • Government restrictions
  • Operational requirements

Our priority is always the safety and comfort of our guests.

5. Health & Fitness Requirements

Guests should be in good physical condition and capable of participating in the selected activities.

Please inform us before departure if you have:

  • Medical conditions
  • Disabilities
  • Food allergies
  • Dietary requirements
  • Pregnancy
  • Any special assistance needs

Failure to disclose relevant medical information may affect your participation.

6. Travel Insurance

We strongly recommend that all guests purchase comprehensive travel insurance covering:

  • Medical emergencies
  • Personal accidents
  • Trip cancellations
  • Lost or damaged baggage
  • Emergency evacuation

GIANT KOMODO is not responsible for costs that could have been covered by travel insurance.

7. Guest Responsibilities

Guests agree to:

  • Follow all instructions from guides and crew.
  • Respect local culture, customs, and communities.
  • Protect wildlife and the environment.
  • Avoid feeding, touching, or disturbing wild animals.
  • Follow all regulations within Komodo National Park.
  • Be responsible for personal belongings.

8. Safety

Although we take every reasonable precaution to ensure guest safety, adventure travel involves inherent risks.

By joining our tours, guests acknowledge and accept these risks and agree to participate at their own responsibility.

9. Wildlife Encounters

Komodo dragons and marine wildlife are wild animals. Sightings cannot be guaranteed.

Guests must always maintain a safe distance and follow guide instructions during wildlife encounters.

10. Liability

GIANT KOMODO shall not be liable for:

  • Personal injury
  • Illness
  • Loss or damage of personal belongings
  • Flight delays or cancellations
  • Weather-related disruptions
  • Natural disasters
  • Government actions
  • Events beyond our reasonable control

Our liability is limited to the value of the tour booked, where permitted by applicable law.

11. Photography & Media

During the tour, photos and videos may be taken for promotional purposes.

If you do not wish to appear in promotional materials, please notify us in writing before the tour begins.

12. Force Majeure

GIANT KOMODO shall not be held responsible for delays, cancellations, or changes caused by events beyond our control, including but not limited to:

  • Extreme weather
  • Earthquakes
  • Volcanic eruptions
  • Pandemics
  • Government restrictions
  • Civil unrest
  • Transportation disruptions

13. Environmental Responsibility

We are committed to sustainable tourism.

Guests are encouraged to:

  • Avoid single-use plastics.
  • Dispose of waste responsibly.
  • Respect marine ecosystems.
  • Leave no trace.
  • Support local communities.

14. Privacy

Personal information collected during booking is used solely for reservation, operational, and customer service purposes.

We do not sell or share your personal information with third parties except where required to provide the booked services or comply with applicable laws.

15. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Indonesia.

Any disputes arising from these Terms shall be resolved through mutual discussion. If no resolution can be reached, the matter shall be subject to the jurisdiction of the Indonesian courts.

Contact Us

GIANT KOMODO

If you have any questions regarding these Terms & Conditions, please contact our customer support team before making your reservation.

Thank you for choosing GIANT KOMODO. We look forward to providing you with a safe, enjoyable, and unforgettable adventure in Komodo National Park.

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